WiFi not working

Daniella16 — Sat, 04 Jul 2026 08:31:11 GMT

WiFi keeps going off and every time I'm checking on here your telling me there's not a problem . I've switched all off and back on and nothing . This has been an on going problem for over a week now and I have already sent a message once . Which I was made to believe it was to do with the heat . It's no longer high 20s and I'd appreciate having the WiFi I pay for

Re: WiFi not working

caesarome — Sat, 04 Jul 2026 08:37:42 GMT

@Daniella16

Just to point out this is where customers help each other so you are not talking to Sky.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic WiFi not working in Broadband

WiFi not working

Re: WiFi not working