internet is really bad

Elsie8 — Sat, 04 Jul 2026 03:10:33 GMT

I have two problems now. First one I don't want the Sky steamPuck, I didn't activate it yet so please cancel it. The second one is really bad, the internet in my flat is really bad.... I checked everything via Sky app but it shows all things good. So I don't know if you could help to rebuild it?

Re: internet is really bad

Daniel0210 — Sat, 04 Jul 2026 04:39:15 GMT

@Elsie8

I have moved your post as the email board is for customers with Sky email issues, not a route for emailing Sky.

You will need to contact Sky to cancel your Stream package.

Regarding your broadband, use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: internet is really bad

caesarome — Sat, 04 Jul 2026 04:40:56 GMT

@Elsie8 wrote:

The second one is really bad, the internet in my flat is really bad.... I checked everything via Sky app but it shows all things good.

When you say bad @Elsie8 what is happening, do you have a good signal or a poor one in your flat ?

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