topic Re: Poor connection in Broadband

Poor connection

Anita101 — Fri, 03 Jul 2026 16:07:05 GMT

My wi fi keeps cutting out and the signal freezes if I'm watching something or trying to load something. I have checked my connection on the service checker and everything says good but it keeps happening

Re: Poor connection

caesarome — Fri, 03 Jul 2026 16:09:07 GMT

@Anita101

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Poor connection

Anita1011 — Sat, 04 Jul 2026 04:18:39 GMT

Thank you so much! I had no idea I could ask them to do this