https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310663#M575698 <P>we need an engineer to come and check saying all working but have no Internet</P> Fri, 03 Jul 2026 18:01:43 GMT Faye410 2026-07-03T18:01:43Z https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310622#M575694 <P>we have a network connection failt</P> Fri, 03 Jul 2026 17:06:07 GMT https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310622#M575694 Faye410 2026-07-03T17:06:07Z https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310663#M575698 <P>we need an engineer to come and check saying all working but have no Internet</P> Fri, 03 Jul 2026 18:01:43 GMT https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310663#M575698 Faye410 2026-07-03T18:01:43Z https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310701#M575704 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4722083">@Faye410</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 03 Jul 2026 18:45:27 GMT https://helpforum.sky.com/t5/Broadband/Network-connection/m-p/5310701#M575704 caesarome 2026-07-03T18:45:27Z