https://helpforum.sky.com/t5/Broadband/BB-WiFi-Bad-long-Distance/m-p/5310610#M575687 <PRE>Hello, I am writing to earnestly request a resolution to the Wi-Fi signal issues at my home, which have been poor for several years now. I recently upgraded to a plan offering a stronger Wi-Fi signal and received a new BB modem; however, it performs just like the previous one, yet I am paying significantly more for it. I have not yet returned the old BB device and am awaiting further instructions on how to do so. I received a call from SKY today making various promises, but I didn't fully understand the details; I am unsure if the caller was actually a SKY representative or if it was a phone scam. I request a resolution and assistance regarding all the situations described above. I look forward to hearing from you. Sincerely, Diego</PRE> Fri, 03 Jul 2026 16:50:26 GMT Diego18 2026-07-03T16:50:26Z https://helpforum.sky.com/t5/Broadband/BB-WiFi-Bad-long-Distance/m-p/5310610#M575687 <PRE>Hello, I am writing to earnestly request a resolution to the Wi-Fi signal issues at my home, which have been poor for several years now. I recently upgraded to a plan offering a stronger Wi-Fi signal and received a new BB modem; however, it performs just like the previous one, yet I am paying significantly more for it. I have not yet returned the old BB device and am awaiting further instructions on how to do so. I received a call from SKY today making various promises, but I didn't fully understand the details; I am unsure if the caller was actually a SKY representative or if it was a phone scam. I request a resolution and assistance regarding all the situations described above. I look forward to hearing from you. Sincerely, Diego</PRE> Fri, 03 Jul 2026 16:50:26 GMT https://helpforum.sky.com/t5/Broadband/BB-WiFi-Bad-long-Distance/m-p/5310610#M575687 Diego18 2026-07-03T16:50:26Z https://helpforum.sky.com/t5/Broadband/BB-WiFi-Bad-long-Distance/m-p/5310620#M575692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4722069">@Diego18</a>&nbsp;</P> <P>&nbsp;</P> <P>Many calls are indeed scams and coincidental to any actual issues.</P> <P>&nbsp;</P> <P>If you now have&nbsp; Max Hub and the WiFi Max subscription supplement is on the account then you can call to claim wireless booster 'pods'.</P> Fri, 03 Jul 2026 17:07:29 GMT https://helpforum.sky.com/t5/Broadband/BB-WiFi-Bad-long-Distance/m-p/5310620#M575692 TimmyBGood 2026-07-03T17:07:29Z