https://helpforum.sky.com/t5/Broadband/OUTAGE-AGAIN/m-p/5310321#M575616 <P>How may more times?</P><P>No Broadband, Dunmow Essex , been on and off al morning and now permanently off! Called to ask what was going on and as usual the advisor says they don't have any problems, hotspot from my iphone to connect to sky site which reports there is an outage in my area, so why don't the agents have that in front of them.<BR />Rubbish non extistant sky service as usual!</P> Fri, 03 Jul 2026 10:40:02 GMT Robzblue 2026-07-03T10:40:02Z https://helpforum.sky.com/t5/Broadband/OUTAGE-AGAIN/m-p/5310321#M575616 <P>How may more times?</P><P>No Broadband, Dunmow Essex , been on and off al morning and now permanently off! Called to ask what was going on and as usual the advisor says they don't have any problems, hotspot from my iphone to connect to sky site which reports there is an outage in my area, so why don't the agents have that in front of them.<BR />Rubbish non extistant sky service as usual!</P> Fri, 03 Jul 2026 10:40:02 GMT https://helpforum.sky.com/t5/Broadband/OUTAGE-AGAIN/m-p/5310321#M575616 Robzblue 2026-07-03T10:40:02Z https://helpforum.sky.com/t5/Broadband/OUTAGE-AGAIN/m-p/5310344#M575620 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2577680">@Robzblue</a>&nbsp;<BR />Once they are aware Sky usually quote 2 WORKING DAYS as a potential fix time for an outage because of the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault. <BR /><BR />Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council). <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span><BR /><BR />This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when Sky are notified of the fault, </STRONG>you will become eligible for it. <BR /><BR /><STRONG>From Ofcom’s website:~</STRONG> <BR />If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long. <BR /><BR />This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day). <BR /><BR /><span class="lia-unicode-emoji" title=":white_small_square:">▫️</span>There is no equivalent scheme for customers in the Republic of Ireland. <BR /><span class="lia-unicode-emoji" title=":white_small_square:">▫️</span>There is no automatic compensation for TV services affected by a broadband fault. <BR /><span class="lia-unicode-emoji" title=":white_small_square:">▫️</span>Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.</P> Fri, 03 Jul 2026 11:16:50 GMT https://helpforum.sky.com/t5/Broadband/OUTAGE-AGAIN/m-p/5310344#M575620 Daniel0210 2026-07-03T11:16:50Z