Red light on internet and voice

Lou_Lou — Fri, 03 Jul 2026 08:39:05 GMT

We have Red light on internet and voice on our hub, no internet connection but we can pick up the WiFi signal but no internet.

weve changed the phone cable and still no improvement.

Re: Red light on internet and voice

GD1 — Fri, 03 Jul 2026 09:14:32 GMT

@Lou_Lou First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Red light on internet and voice

Re: Red light on internet and voice