https://helpforum.sky.com/t5/Broadband/New-customer/m-p/5310181#M575580 <P>Recently joined Sky Broadbrand leaving BT. I now have three times more speed but the service is worse, mobile &nbsp;phone connection keeps dropping off and uses 4G. Apple TV poor quality of picture, I expect more. Any advise please</P> Fri, 03 Jul 2026 07:43:22 GMT Smudge3 2026-07-03T07:43:22Z https://helpforum.sky.com/t5/Broadband/New-customer/m-p/5310181#M575580 <P>Recently joined Sky Broadbrand leaving BT. I now have three times more speed but the service is worse, mobile &nbsp;phone connection keeps dropping off and uses 4G. Apple TV poor quality of picture, I expect more. Any advise please</P> Fri, 03 Jul 2026 07:43:22 GMT https://helpforum.sky.com/t5/Broadband/New-customer/m-p/5310181#M575580 Smudge3 2026-07-03T07:43:22Z https://helpforum.sky.com/t5/Broadband/New-customer/m-p/5310264#M575599 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2329025">@Smudge3</a>&nbsp;</P> <P>A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Fri, 03 Jul 2026 09:23:25 GMT https://helpforum.sky.com/t5/Broadband/New-customer/m-p/5310264#M575599 caesarome 2026-07-03T09:23:25Z