https://helpforum.sky.com/t5/Broadband/sky-app/m-p/5310074#M575544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710488">@simmomr</a>&nbsp;</P> <P>You might have to logout and then setup a new account for the new order depending on how the new order was placed so what it done on a new account if so this is what you will need to do.</P> Thu, 02 Jul 2026 21:09:44 GMT caesarome 2026-07-02T21:09:44Z https://helpforum.sky.com/t5/Broadband/sky-app/m-p/5310031#M575537 <P>i set up sky app only to find out my order was ghost order so had to start process again however my sky app is still set on previous expected and failed order. i cannot track new order&nbsp;</P> Thu, 02 Jul 2026 19:32:06 GMT https://helpforum.sky.com/t5/Broadband/sky-app/m-p/5310031#M575537 simmomr 2026-07-02T19:32:06Z https://helpforum.sky.com/t5/Broadband/sky-app/m-p/5310074#M575544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710488">@simmomr</a>&nbsp;</P> <P>You might have to logout and then setup a new account for the new order depending on how the new order was placed so what it done on a new account if so this is what you will need to do.</P> Thu, 02 Jul 2026 21:09:44 GMT https://helpforum.sky.com/t5/Broadband/sky-app/m-p/5310074#M575544 caesarome 2026-07-02T21:09:44Z