BB slow

Ruksar1 — Thu, 02 Jul 2026 15:01:04 GMT

Since my gigafast has been installed after 2 days the wifi is slow even slower then the 100mbps Internet package I had before and now I have 900mbps but doesn't feel fast like it did first 2 days of when it was installed

Re: BB slow

Me134 — Thu, 02 Jul 2026 18:36:57 GMT

@Ruksar1 wrote:
Since my gigafast has been installed after 2 days the wifi is slow even slower then the 100mbps Internet package I had before and now I have 900mbps but doesn't feel fast like it did first 2 days of when it was installed

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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