topic Re: Very slow Broadband in Broadband

Very slow Broadband

PHILIPAWB — Thu, 02 Jul 2026 14:01:12 GMT

Our broadband speed has only been between 33 and a maximum of 45 for the past 5days and should be 400 !!!!!

We have tested and reset the hub many times each day between 7am & about 11pm with my phone & laptop right beside it and it has never gone above 45. Our landline does not work and streaming on the TV is really bad.

There is definitly something wrong, please sort ASAP.

Re: Very slow Broadband

Chrisee — Thu, 02 Jul 2026 14:17:58 GMT

@PHILIPAWB you are not talking to Sky by posting in this forum. You can check the speed to the hub by going into the Servicechecker on yhe My Sky app if speedscsrecdown as much as you state then it should offer support. If however thosecspedds look OK the issue is between the hub and the device. WiFi speeds can be affected by interference and obviously speedscdrop,when passing through solid objects but thatvreduction sounds bery odd.