topic Re: WiFi down in Broadband

WiFi down

ClareA33 — Thu, 02 Jul 2026 12:48:03 GMT

Unable to connect, broadband test says no issues, but WiFi not connecting. Need help to get back online

Re: WiFi down

caesarome — Thu, 02 Jul 2026 12:57:59 GMT

@ClareA33

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi down

Ramone70 — Thu, 02 Jul 2026 13:07:11 GMT

I have the same issue and when checked it says all ok but still no wifi.