topic Router red light need to contact sky in Broadband

Router red light need to contact sky

Lin-F — Thu, 02 Jul 2026 11:44:49 GMT

My broadband has been down for several hours. Initially got message saying issues in area, and a green flashing light on router. Followed all online stuff and vis BOT. Now got red light and no help at all from sky. How can I actually call them? / mend this? Done everything they said, but their message now says their tests aren't working!!!

Re: Router red light need to contact sky

GD1 — Thu, 02 Jul 2026 11:48:05 GMT

@Lin-F First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Router red light need to contact sky

Daniel0210 — Thu, 02 Jul 2026 12:00:21 GMT

@Lin-F wrote:
How can I actually call them?

@Lin-F

The quickest way is by dialling 150 free from your Sky Talk landline if that's still working.