topic Re: Cut WiFi in Broadband

Cut WiFi

Kia4 — Thu, 02 Jul 2026 11:01:29 GMT

Paid my bill 13 June £89.99 and I've been cut off today with a text saying I need to send back my WiFi box?

Re: Cut WiFi

Chrisee — Thu, 02 Jul 2026 11:16:39 GMT

@Kia4 looks like your service may have been cancelled in error so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Cut WiFi

TimmyBGood — Thu, 02 Jul 2026 11:43:02 GMT

@Chrisee wrote:

@Kia4 looks like your service may have been cancelled in error

Unless that was two months subscription in a row, in which case automatic cancellation may have been applied.

Re: Cut WiFi

Jason- — Thu, 02 Jul 2026 13:14:00 GMT

Hello @Kia4, thanks for taking the time to join our Community and make your first post. We're sorry there is some confusion surrounding your account after paying your bill.

I'll send you an invite to a private chat shortly and we can look into this for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-