https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5309484#M575404 <P>Hiya,&nbsp;</P><P>&nbsp;</P><P>yes I've tried that but it says everything is fine! My Alexa says different and will not connect to my boys room camera though as network issues?&nbsp;</P> Thu, 02 Jul 2026 10:15:21 GMT Laura345 2026-07-02T10:15:21Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5308833#M575230 <P>Good afternoon hope you are well&nbsp;</P><P>&nbsp;</P><P>we have been having an issue with our Internet over the last couple of weeks in a sense. It keeps dropping out and disconnecting completely from our devices. The speed drop sometimes so that nothing loads at all and also quite a lot recently where I've been on video calls whoever I'm on the phone to complains that they can't hear me all that I freeze and I'm putting that down to my Internet at home it may be my phone because that is also sky but either way something is not connected right and it keeps dropping within this house. Is there something that can be investigated please because we need our Internet and our device is connected</P><P>many thanks</P><P>Laura</P> Wed, 01 Jul 2026 13:02:23 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5308833#M575230 Laura345 2026-07-01T13:02:23Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5309395#M575363 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4720194">@Laura345</a>&nbsp;</P> <P>Did you try the online line test yet?</P> Thu, 02 Jul 2026 08:54:16 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5309395#M575363 jamesn123 2026-07-02T08:54:16Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5309484#M575404 <P>Hiya,&nbsp;</P><P>&nbsp;</P><P>yes I've tried that but it says everything is fine! My Alexa says different and will not connect to my boys room camera though as network issues?&nbsp;</P> Thu, 02 Jul 2026 10:15:21 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-Internet/m-p/5309484#M575404 Laura345 2026-07-02T10:15:21Z