topic WiFi won't work in Broadband

WiFi won't work

Chantelle40 — Thu, 02 Jul 2026 09:16:04 GMT

WiFi keep saying no Internet and is flashing green

Re: WiFi won't work

caesarome — Thu, 02 Jul 2026 09:17:45 GMT

@Chantelle40

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi won't work

GD1 — Thu, 02 Jul 2026 09:19:21 GMT

@Chantelle40 In addition to @caesarome post another thing is to check this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.