topic Re: Help - WiFi issue in Broadband

Help - WiFi issue

Beth2015 — Thu, 02 Jul 2026 08:45:22 GMT

Our WiFi doesn't seem to working correctly. Phones and iPads buffering, I'm unable to work from home.

jamesn123 — Thu, 02 Jul 2026 08:47:39 GMT

Have you tried running the line test in the My Sky app?

Have you tried unplugging your router for a couple mins, then plugging it back in?

Are all devices suffering?

Beth2015 — Thu, 02 Jul 2026 08:52:00 GMT

Hi. I've rest rooter, knocked off by the socket. I'm just getting green power light, green WiFi, no light on internet.

Pete54 — Thu, 02 Jul 2026 08:54:52 GMT

I'm getting the same. Have tried a reboot Sky checker says its fine but the router has no Internet light.

Beth2015 — Thu, 02 Jul 2026 08:54:54 GMT

Checked connection on app, and all okay

Beth2015 — Thu, 02 Jul 2026 08:57:07 GMT

Thank you, glad I'm not the only one. There definitely must be an issue