topic Re: 2.4Ghz WiFi in Broadband

2.4Ghz WiFi

SPLASH01 — Wed, 01 Jul 2026 20:16:46 GMT

Most of my WiFi devices that require a 2.4Ghz WiFi signal have suddenly stopped connecting to my WiFi. Whilst the overall WiFi signal may appear fine...is there a problem with the 2.4Ghz signal?

Re: 2.4Ghz WiFi

Chrisee — Thu, 02 Jul 2026 06:15:04 GMT

@SPLASH01 this typically affects IOT equipment which often have very basic WiFi chips. If it is working normally a Sky hub produces a dualband WiFi SSID which these cheap chips can have issues connecting to. In those circumstances if you have a white Sky hub go into the hub's advanced settings and temporarily turn off the 5GHz band. Then connect the problem devices and turn the 5GHz band back on and they shouldcremain connected. On the older black hubs you can spit the two bands see Split Sky WiFi bands

in rare cases hubscan lose one band so if thosexsteps dont work guve Sky a call.

Re: 2.4Ghz WiFi

SPLASH01 — Thu, 02 Jul 2026 22:33:00 GMT

Thanks. That sounds great. I'm not massively tech savvy. How do I get into the advanced settings/ hub?

Re: 2.4Ghz WiFi

Chrisee — Fri, 03 Jul 2026 04:41:02 GMT

@SPLASH01 open the My Sky app click on Broadband, then click on WiFi settings and the Advanced settings link is on the next page. You need the disable WiFi link afterca couple of warnings there are radio buttons to dissble the two bands.

Re: 2.4Ghz WiFi

SPLASH01 — Fri, 03 Jul 2026 10:27:34 GMT

Thanks. I will give that a go.