No WiFi

Kimberley29 — Wed, 01 Jul 2026 23:37:28 GMT

My WiFi ain't working iv done all checks and it's saying it's fine but it's not iv done everything iv been told to do and still not working

Re: No WiFi

GD1 — Thu, 02 Jul 2026 00:05:28 GMT

@Kimberley29 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#