https://helpforum.sky.com/t5/Broadband/Engineer-says-I-need-a-new-router/m-p/5309238#M575310 <P>An engineer called today and said there is a problem with my router - the signal keeps dropping out.&nbsp;</P><P>He said he would arrange for a new one to be sent out to me.&nbsp;</P><P>A few minutes after he left I got a message from you saying the problem was fixed.&nbsp;</P><P>It is NOT fixed. The signal still keep dropping out -- I am expecting a new router to be delivered.&nbsp;</P><P>Please confirm that this is being sent.&nbsp;</P><P>Thank you&nbsp;</P> Wed, 01 Jul 2026 22:01:08 GMT AliF2 2026-07-01T22:01:08Z https://helpforum.sky.com/t5/Broadband/Engineer-says-I-need-a-new-router/m-p/5309238#M575310 <P>An engineer called today and said there is a problem with my router - the signal keeps dropping out.&nbsp;</P><P>He said he would arrange for a new one to be sent out to me.&nbsp;</P><P>A few minutes after he left I got a message from you saying the problem was fixed.&nbsp;</P><P>It is NOT fixed. The signal still keep dropping out -- I am expecting a new router to be delivered.&nbsp;</P><P>Please confirm that this is being sent.&nbsp;</P><P>Thank you&nbsp;</P> Wed, 01 Jul 2026 22:01:08 GMT https://helpforum.sky.com/t5/Broadband/Engineer-says-I-need-a-new-router/m-p/5309238#M575310 AliF2 2026-07-01T22:01:08Z https://helpforum.sky.com/t5/Broadband/Engineer-says-I-need-a-new-router/m-p/5309241#M575311 <P>Sorry&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4127648">@AliF2</a>&nbsp;but this is a customer helps customer forum so you&nbsp;are not talking to Sky so if you want an update on this then you will need to call them.</P> Wed, 01 Jul 2026 22:09:02 GMT https://helpforum.sky.com/t5/Broadband/Engineer-says-I-need-a-new-router/m-p/5309241#M575311 caesarome 2026-07-01T22:09:02Z