topic Re: Ont power cable missing in Broadband

Ont power cable missing

KieranWenlock — Fri, 01 May 2026 10:00:01 GMT

How do I go about getting a new Ont power lead just moved into property and seems as old rental has taken it

Re: Ont power cable missing

Chrisee — Fri, 01 May 2026 11:06:00 GMT

@KieranWenlock quite why people nick the power supply defeats me. Call Sky and they will get Openreach out to replace it but thst may not happen until after the service goes live.

Re: Ont power cable missing

KieranWenlock — Fri, 01 May 2026 12:38:09 GMT

Awesome thank you will try find there contact number was getting nowhere with the automated bot. My services are live

Re: Ont power cable missing

Chrisee — Fri, 01 May 2026 13:33:41 GMT

@KieranWenlock there is no number thst bypasses the bot but try not to engage with the infernal thing and you s hould becrouted to an agent.

Re: Ont power cable missing

KieranWenlock — Fri, 01 May 2026 16:15:48 GMT

Thank you so much for you help

Re: Ont power cable missing

agarroad88 — Tue, 26 May 2026 11:44:25 GMT

Did you manage to get a cable?

Same issue with us - no power cable. Getting no help with the SKY bot or via telephone. Frustrating as hell!

Re: Ont power cable missing

Emma599 — Wed, 01 Jul 2026 10:22:38 GMT

Did you manage to resolve this? I have the same issue. Can't get through to an actual person to discuss it with

Re: Ont power cable missing

agarroad88 — Wed, 01 Jul 2026 19:41:26 GMT

I couldn't either - my husband just bought a multi-ended lead from argos which worked!

argos product: Masterplug Voltage Adapter982/9701

Re: Ont power cable missing

Chrisee — Thu, 02 Jul 2026 06:22:30 GMT

@agarroad88 using a third oarty power supply not recommended as there are mutiple models of ONT in use and while that unit msy work on yours it could damage another unit. The ONTs belong to the network operator who are either Openreach or City Fibre if you damage one you will be charged . Always ask Sky to arrange a proper replacement normally a quick call sorts this out.