topic Devices including SkyQ keep disconnecting in Broadband

Devices including SkyQ keep disconnecting

YogiK8436 — Wed, 01 Jul 2026 11:13:30 GMT

I have had a problem with my sky broadband router and it keeps disconnecting devices and is unable to reconnect. This includes the SKY Q box and the Sky booster 4 I have. Any ideas on how to fix?

Re: Devices including SkyQ keep disconnecting

caesarome — Wed, 01 Jul 2026 12:23:28 GMT

@YogiK8436

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Devices including SkyQ keep disconnecting

YogiK8436 — Wed, 01 Jul 2026 12:28:12 GMT

Thank you, but that has not helped.

Strange thing is if I setup my phone on WiFi as a hotspot with same credentials as Sky Router, all the non working devices work again, but then when I switch off the hotspot the disconnect.

Looks like the Sky Router is disconnecting certain devices and not allowing them to reconnect.

Re: Devices including SkyQ keep disconnecting

caesarome — Wed, 01 Jul 2026 12:43:34 GMT

All you can do now is to call Sky and report this to them.