https://helpforum.sky.com/t5/Broadband/Outage-Farnham/m-p/5308625#M575176 <P>our broadband is down for the 3rd day now, no indication of any fix! Is there anywhere I can chase to see if openreach are aware and trying to fix?&nbsp;</P> Wed, 01 Jul 2026 09:08:22 GMT Down5y7 2026-07-01T09:08:22Z https://helpforum.sky.com/t5/Broadband/Outage-Farnham/m-p/5308625#M575176 <P>our broadband is down for the 3rd day now, no indication of any fix! Is there anywhere I can chase to see if openreach are aware and trying to fix?&nbsp;</P> Wed, 01 Jul 2026 09:08:22 GMT https://helpforum.sky.com/t5/Broadband/Outage-Farnham/m-p/5308625#M575176 Down5y7 2026-07-01T09:08:22Z https://helpforum.sky.com/t5/Broadband/Outage-Farnham/m-p/5308628#M575177 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902737">@Down5y7</a>&nbsp; You can't "chase" an outage repiar as the fault could be anywhere on the network, if Sky are already aware then the SLA for a fault resolution is 2 working days from being reported to Sky, this does not include weekends.</P> <P>&nbsp;</P> <P>If it goes on longer you may be entitled to auto compansation as detailed here&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Wed, 01 Jul 2026 09:11:08 GMT https://helpforum.sky.com/t5/Broadband/Outage-Farnham/m-p/5308628#M575177 GD1 2026-07-01T09:11:08Z