Internet issue

Rajendra1 — Wed, 01 Jul 2026 07:12:40 GMT

I am always getting message that i have weak wifi and then it says switching to mobile data every single time

Re: Internet issue

Me134 — Wed, 01 Jul 2026 07:17:30 GMT

@Rajendra1 wrote:
I am always getting message that i have weak wifi and then it says switching to mobile data every single time

That's not an internet problem but rather an internal wifi issue.

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max