topic Re: Online checker does absolutely nothing to help in Broadband

Online checker does absolutely nothing to help

LoneWolf4716 — Wed, 01 Jul 2026 00:26:16 GMT

So my broadband router is showing amber for Internet and voice and fibre bos 3 green lights,

So I go onto service checker and its showing greens across the board.

I test it further by removing power supply from router check comes back the same as well as if I turned off the fibre power something tells me the service checker is just a bunch of **bleep** as it wont let you then troubleshoot further dispite what it says

Re: Online checker does absolutely nothing to help

LoneWolf4716 — Wed, 01 Jul 2026 00:27:27 GMT

Sorry for the couple of grammatical errors my phones auto correct is stupid

Re: Online checker does absolutely nothing to help

caesarome — Wed, 01 Jul 2026 04:37:43 GMT

@LoneWolf4716

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start