topic Re: Sky password in Broadband

Sky password

MEAGAINSON — Sun, 28 Jun 2026 13:15:11 GMT

I'm locked out of my Windows PC and Computer. I can't connect because of Sky Password not working... The message below it reads: Some information changed since you last connected. We need additional information to complete the connection. It doesn't say what information it needs though!

Re: Sky password

Mark39 — Sun, 28 Jun 2026 13:18:35 GMT

@MEAGAINSON bit confused here. What does your Windows PC have to do with your Sky password?

Re: Sky password

caesarome — Sun, 28 Jun 2026 15:14:52 GMT

@MEAGAINSON

I have moved your post out of the Sky+ box forum as your issue is clealry nothing to do with this.

Is this a Sky wifi issue, if it is Go to Settings > Network & Internet > Wi-Fi > Manage known networks. Click on your network and select Forget.

Re: Sky password

MEAGAINSON — Tue, 30 Jun 2026 16:39:08 GMT

Where have you moved me to???

Re: Sky password

caesarome — Tue, 30 Jun 2026 17:23:59 GMT

@MEAGAINSON

To the broadband forum on here for the reasons stated in my earlier post.

Have you managed to sort this now ?

Re: Sky password

MEAGAINSON — Tue, 30 Jun 2026 18:57:10 GMT

No...... I keep going around in circles!!

Re: Sky password

caesarome — Tue, 30 Jun 2026 19:22:49 GMT

On your PC @MEAGAINSON do you try this:

@caesarome wrote:

Go to Settings > Network & Internet > Wi-Fi > Manage known networks. Click on your network and select Forget.

Then go back to Network & Internet > show available networks and when you see your one, select it and enter the password again.

Re: Sky password

MEAGAINSON — Wed, 01 Jul 2026 13:38:51 GMT

Thank you so much for your help. Sonia