https://helpforum.sky.com/t5/Broadband/Edgardo-jarquin/m-p/5307980#M575040 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424656">@Edgar2</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 30 Jun 2026 12:49:01 GMT caesarome 2026-06-30T12:49:01Z https://helpforum.sky.com/t5/Broadband/Edgardo-jarquin/m-p/5307965#M575036 <P>Hello, I need help. I have moved to another house. The activation of my internet has already arrived. I have all the connections but the internet does not work. Only a green light appears flashing and then the light stays red. I need a technician to come and see or discover the problem. I have been using sky broadband for a year.</P> Tue, 30 Jun 2026 12:44:44 GMT https://helpforum.sky.com/t5/Broadband/Edgardo-jarquin/m-p/5307965#M575036 Edgar2 2026-06-30T12:44:44Z https://helpforum.sky.com/t5/Broadband/Edgardo-jarquin/m-p/5307980#M575040 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424656">@Edgar2</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 30 Jun 2026 12:49:01 GMT https://helpforum.sky.com/t5/Broadband/Edgardo-jarquin/m-p/5307980#M575040 caesarome 2026-06-30T12:49:01Z