topic Trying to work in Broadband

Trying to work

CarolynDavies1 — Tue, 30 Jun 2026 07:54:01 GMT

Hi, i am currently working from home and the Internet keeps dropping out. I have rebooted router, unplugged telephone point etc.. done the job lot. Service checker says all ok but still got yellow led lights on router. This is now causing me problems for working and I've had to tether to my mobile data. Please check into urgently. This seems to be a reoccurring problem and i am considering leaving sky because of it. Thank you.

Re: Trying to work

caesarome — Tue, 30 Jun 2026 08:52:35 GMT

@CarolynDavies1

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Trying to work

Daniel0210 — Tue, 30 Jun 2026 09:52:59 GMT

@CarolynDavies1
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

The service checker doesn't necessarily disclose a problem immediately and there can be an hours delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.

It's also worth adding that Sky broadband discussed here is a domestic service and whilst Sky are apparently fine with its customers working from home using it for this purpose they won't receive additional or quicker support.