topic Re: No internet in Broadband

No internet

VB17 — Mon, 29 Jun 2026 21:52:32 GMT

Internet is not working but all tests through sky app say it's fine

Re: No internet

caesarome — Mon, 29 Jun 2026 22:01:16 GMT

@VB17

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Daniel0210 — Tue, 30 Jun 2026 04:19:38 GMT

@VB17 wrote:

all tests through sky app say it's fine

@VB17

The service checker doesn't necessarily disclose a problem immediately and there can be an hours delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.