No broadband connection

ethleen — Sat, 27 Jun 2026 16:26:39 GMT

The LOS light is red

Re: No broadband connection

caesarome — Sat, 27 Jun 2026 18:20:23 GMT

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No broadband connection

ethleen — Mon, 29 Jun 2026 13:33:05 GMT

Thanks- I called Sky up and they went through some trouble shooting with me but still not resolved. I'm currently waiting on an engineer from open reach to attend today,

topic Re: No broadband connection in Broadband

No broadband connection

Re: No broadband connection

Re: No broadband connection