topic Re: No wifi in Broadband

No wifi

nightowlqueen — Mon, 29 Jun 2026 01:35:29 GMT

Have full fibre and internet and voice lights are amber on hub. My app says broadband and wifi working!! Not the first time it's happened. Need Internet to work.

Re: No wifi

JayJay1990UK — Mon, 29 Jun 2026 01:43:00 GMT

I'm having the same issues in Manchester mine has gone off twice and the app says its fine on all fronts but clearly not unless there doing an update but the app should tell you this when you check if there's any issues with your broadband or subscription

Re: No wifi

Daniel0210 — Mon, 29 Jun 2026 04:16:32 GMT

@nightowlqueen @JayJay1990UK
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.