https://helpforum.sky.com/t5/Broadband/WiFi-problem/m-p/5306707#M574682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4717634">@Dave530</a>&nbsp;</P> <P>As you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P>&nbsp;</P> <P>If that doesn't help then try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 28 Jun 2026 20:58:11 GMT caesarome 2026-06-28T20:58:11Z https://helpforum.sky.com/t5/Broadband/WiFi-problem/m-p/5306703#M574680 <P>Good evening, we have no connection on either mobile phones or sky glass but your checker says both broadband and WiFi are good? There is a red light on the fibre box which I don't know if that should be green or not? The router has a slow flashing green light&nbsp;</P> Sun, 28 Jun 2026 20:50:18 GMT https://helpforum.sky.com/t5/Broadband/WiFi-problem/m-p/5306703#M574680 Dave530 2026-06-28T20:50:18Z https://helpforum.sky.com/t5/Broadband/WiFi-problem/m-p/5306707#M574682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4717634">@Dave530</a>&nbsp;</P> <P>As you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P>&nbsp;</P> <P>If that doesn't help then try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 28 Jun 2026 20:58:11 GMT https://helpforum.sky.com/t5/Broadband/WiFi-problem/m-p/5306707#M574682 caesarome 2026-06-28T20:58:11Z