https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5306199#M574532 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4716966">@TLP1</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Sun, 28 Jun 2026 00:16:05 GMT GD1 2026-06-28T00:16:05Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5306169#M574524 <P>Open Reach connected my broadband today 27/6/26 and my Sky puck was connected. All went well for an hour and then the broadband stopped working! I still have no broadband or TV - red light on the box. Am I missing something easy to fix? It just stopped working?&nbsp;</P> Sat, 27 Jun 2026 21:56:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5306169#M574524 TLP1 2026-06-27T21:56:08Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5306199#M574532 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4716966">@TLP1</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Sun, 28 Jun 2026 00:16:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5306199#M574532 GD1 2026-06-28T00:16:05Z