topic Re: No WiFi in Broadband

No WiFi

MaxineCR — Wed, 24 Jun 2026 20:46:14 GMT

WiFi down, even though app says no problems

Re: No WiFi

caesarome — Wed, 24 Jun 2026 21:12:37 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi

MaxineCR — Sat, 27 Jun 2026 04:50:38 GMT

I ran all the tests, did all the usual, unplug, press buttons, several times, booked an engineer for Thursday and they didnt arrive. Saturday am and I still have no internet, WiFi, broadband, or TV, this bus why I'm leaving Sky! Roll on 12.8.26

Re: No WiFi

Me134 — Sat, 27 Jun 2026 08:19:00 GMT

@MaxineCR wrote:
I ran all the tests, did all the usual, unplug, press buttons, several times, booked an engineer for Thursday and they didnt arrive. Saturday am and I still have no internet, WiFi, broadband, or TV, this bus why I'm leaving Sky! Roll on 12.8.26

Presuming it's an external fault, Sky will be relying on Open Reach for a fix usually and they apparently don't do weekends.

Re: No WiFi

caesarome — Sat, 27 Jun 2026 08:28:18 GMT

@MaxineCR

What shows on your account regarding this:

https://www.sky.com/ordertracking

Re: No WiFi

MaxineCR — Sat, 27 Jun 2026 08:44:33 GMT

Another engineer is booked for today 8-1

Let's see if they turn up today!

Re: No WiFi

MaxineCR — Mon, 29 Jun 2026 04:55:43 GMT

Monday am and still waiting on engineers

Had no internet since Wednesday 24th June

Let's see if city fibre show up today, if not another refund will be due