topic Re: Sky Broadband keeps dropping out in Broadband

Sky Broadband keeps dropping out

RA07 — Fri, 26 Jun 2026 18:02:35 GMT

Sky broadband keeps dropping out.

Comes back on line for a short while and then drops out again. This has

now been ongoing for several hours

Re: Sky Broadband keeps dropping out

caesarome — Fri, 26 Jun 2026 18:37:55 GMT

@RA07

When this happens what lights are lit (or not) on your hub ?

Re: Sky Broadband keeps dropping out

RA07 — Fri, 26 Jun 2026 19:30:06 GMT

Power & Wifi are lit green. The Internet light drops in and out all the time, it goes from no light at all to flash g red, solid red, green, and then drops out and the whole process starts again

Re: Sky Broadband keeps dropping out

BTR1993 — Fri, 26 Jun 2026 19:59:05 GMT

Same thing has been happening to me all day. Cant watch a film wothout wifi cutting off every 5/10 mins

Re: Sky Broadband keeps dropping out

caesarome — Fri, 26 Jun 2026 20:41:13 GMT

@RA07

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.