WiFi not working AGAIN

Ashley42 — Thu, 25 Jun 2026 08:22:02 GMT

LOS light on

need internet to work from home - this is not the first time I have encountered this since moving to sky!!

will be moving providers this is not good enough

Re: WiFi not working AGAIN

GD1 — Thu, 25 Jun 2026 08:26:19 GMT

@Ashley42 You're not talking to Sky Customer services, faults can happen on the network regardless of who you're with. Working from Home does not give your service any greater priority.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

topic WiFi not working AGAIN in Broadband

WiFi not working AGAIN

Re: WiFi not working AGAIN