topic Re: No internet in Broadband

No internet

Fifi1103 — Thu, 25 Jun 2026 04:08:03 GMT

No Internet or phone line. But all sky checks are ok. Only 2 lights on the router. ( power and WiFi). No lights on Internet or voice. No dialing tone on landline either. But the checks and resets haven't helped. What do I do now?

Re: No internet

Daniel0210 — Thu, 25 Jun 2026 04:11:12 GMT

@Fifi1103
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No internet

Fifi1103 — Thu, 25 Jun 2026 04:36:12 GMT

Thank you for your reply. It went off at 7pm last night. I've tried restarting the router and resetting it. But nothing has worked.

Re: No internet

N1ck5tar — Thu, 25 Jun 2026 04:44:24 GMT

I'm in the same boat as you. I got home and I had no internet

Re: No internet

Daniel0210 — Thu, 25 Jun 2026 06:49:49 GMT

@Fifi1103 and @N1ck5tar
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Kasia10 — Thu, 25 Jun 2026 08:06:24 GMT

No internet in London E14 since 4am.

Re: No internet

Daniel0210 — Thu, 25 Jun 2026 10:52:34 GMT

@Kasia10

Then my post above yours applies to you too.