topic Re: Cancelling Broadbandd in Broadband

Cancelling Broadbandd

Jacqueline29 — Wed, 24 Jun 2026 17:40:20 GMT

I am changing broadband provider from Sky to EE through uSwitch. My contract ends on 23rd July and I have chosen this day for the switch over. My payment day to Sky is 23rd of the month and I am worried they will still take out the direct debit. Should I cancel my direct debit to make sure that doesn't happen .I won't owe them any money as I last paid on 23rd June and it's a month in advance.

Re: Cancelling Broadbandd

Daniel0210 — Wed, 24 Jun 2026 18:09:01 GMT

@Jacqueline29

DO NOT CANCEL YOUR PAYMENT METHOD.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Re: Cancelling Broadbandd

Jacqueline29 — Wed, 24 Jun 2026 18:14:30 GMT

Ok, I'll not cancel. Thanks for your advice.

Re: Cancelling Broadbandd

Daniel0210 — Wed, 24 Jun 2026 18:19:29 GMT

@Jacqueline29 wrote:

Ok, I'll not cancel. Thanks for your advice.

@Jacqueline29

For your information cancelling your payment method is definitely not a good idea and it would cause you lots of additional problems.

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.