topic Re: No wifi in Broadband

No wifi

Santamana — Wed, 24 Jun 2026 09:55:34 GMT

The wifi dropped out this morning and isn't coming back on. There are no faults in my area. I have restarted the router and ONT which haven't resolved it. The internet light isn't showing on the router and the voice light is orange. The LOS light isn't on, on ONT

Re: No wifi

jamesn123 — Wed, 24 Jun 2026 12:24:00 GMT

Hi @Santamana

Did you run the full diagnostic line test in the My Sky app?

Re: No wifi

Santamana — Wed, 24 Jun 2026 12:31:26 GMT

Yes and I've since found out that other people in the area on Sky are all down too. If you do an area check it says no issues!

Re: No wifi

jamesn123 — Wed, 24 Jun 2026 12:35:28 GMT

@Santamana

Skys area check is usually pretty useless. If you know other people who are down as well its likely be solved by Sky at some point without you needing to contact them. However for record purposes its often best to notify them because if your outage is an extended one you would want to be eligible for the automatic compensation.

Re: No wifi

Santamana — Wed, 24 Jun 2026 16:45:04 GMT

Thanks for your reply. Is there a phone number to contact them because the online system isn't the quickest and a lot of the time the options they give you to follow take you to a dead end or aren't relevant.