topic Re: New customer in Broadband

New customer

Helenjm — Wed, 24 Jun 2026 11:12:19 GMT

How do you speak to a person ? I've rung 9 time and it keeps saying it's closed . My broad band isn't connecting properly to phone TV or printer . How do you actually get help ?

Re: New customer

SKY1992bf — Wed, 24 Jun 2026 11:14:38 GMT

@Helenjm There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon

Re: New customer

caesarome — Wed, 24 Jun 2026 12:26:18 GMT

@Helenjm wrote:
My broad band isn't connecting properly to phone TV or printer . How do you actually get help ?

What do you mean @Helenjm by it isn't connecting properly so are they connected and the signal is weak ?

Re: New customer

TimmyBGood — Wed, 24 Jun 2026 12:56:23 GMT

@Helenjm wrote:
My broad band isn't connecting properly to phone TV or printer .

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

Re: New customer

Helenjm — Wed, 24 Jun 2026 14:58:42 GMT

Yes ,websites are slow downloading on my phone and keep freezing ,TV loses connection ,printer extremely slow etc .

I eventually got a real person to speak to on the phone and I have an engineer coming .

Thanks for replying 👍🏻

Re: New customer

Helenjm — Wed, 24 Jun 2026 14:59:39 GMT

Thank you !