topic Re: Authentication problems, solid green light in Broadband

Authentication problems, solid green light

georgiethebhoy — Wed, 24 Jun 2026 10:59:19 GMT

Broadband working ok, but sky max hub showing a solid green light, been suggested by virtual assistant that this is an authentication problem, but cant get any further going around in circled and I am unabl

e to contact a human on sky, because they do so well to hide them

Re: Authentication problems, solid green light

jamesn123 — Wed, 24 Jun 2026 12:28:07 GMT

Hi @georgiethebhoy

I've escalated your post to Sky, look out for a message on the forum

Re: Authentication problems, solid green light

Brill+Gill — Thu, 25 Jun 2026 08:04:57 GMT

Thanks for escalating this @jamesn123. We’ve sent @georgiethebhoy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.