Poor WiFi

Pip-Scoffin — Tue, 23 Jun 2026 17:00:26 GMT

We have two TVs that use WiFi and a few devices. For the past few months streaming anything is awful and our mobiles keep disconnecting from our WiFi and using data. I am on sky mobile. It says there are no issues and everything looks good. Do you provide a booster?

Re: Poor WiFi

Me134 — Tue, 23 Jun 2026 17:13:50 GMT

@Pip-Scoffin wrote:
We have two TVs that use WiFi and a few devices. For the past few months streaming anything is awful and our mobiles keep disconnecting from our WiFi and using data. I am on sky mobile. It says there are no issues and everything looks good. Do you provide a booster?

They do but we're only other customers here, like yourself.

Firstly, unplug the hub for 10 minutes and then reboot, which may provide a temporay fix at least.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

topic Poor WiFi in Broadband

Poor WiFi

Re: Poor WiFi