topic Re: Access to NHS Sites in Broadband

Access to NHS Sites

Ianharrison2000 — Tue, 23 Jun 2026 11:12:53 GMT

Hi,

Is anyone having issues accessing the NHS app or any NHS website today? I cannot get on to anything, and when I've spoken to my Practice they say there NHS IT service are saying there is a major issue with Sky Broadband accessing any NHS sites and they are advising everyone to phone Sky.

Can anyone help?

Ian

Re: Access to NHS Sites

Daniel0210 — Tue, 23 Jun 2026 11:22:47 GMT

@Ianharrison2000

Not seen any similar posts on here.

edit- I am able to go on to my local hospital website.

Unable to remotely connect to nhs networks via sky broadband

Axolotl-1 — Tue, 23 Jun 2026 11:32:49 GMT

NHS IT Dept tells me that there is a national issue affecting sky broadband customers who are unable to access nhs networks remotely potentially due to a 'dynamic DNS assignment'. They advised a hard reset if the router which did not resolve the issue. I can't see any mention of the national issue or when it may be resolved. Any advise please?

Re: Unable to remotely connect to nhs networks via sky broadband

Daniel0210 — Tue, 23 Jun 2026 11:38:11 GMT

@Axolotl-1

I have moved your post into a thread started a little earlier on this issue.

Re: Access to NHS Sites

ttony — Tue, 23 Jun 2026 11:41:34 GMT

Same issue here!

And others have the same issue on Reddit and they have Sky too: https://www.reddit.com/r/nhs/comments/1uddr7s/comment/otawfng/

If I use mobile data that isn't Sky, I can access the site and app, but with Sky, I can't.

Clearly Sky are having issues, but not good if they don't seem to be acknowledging it.

Re: Access to NHS Sites

Daniel0210 — Tue, 23 Jun 2026 11:49:25 GMT

All,

I have notified Sky on a closed forum board.

Re: Access to NHS Sites

ttony — Tue, 23 Jun 2026 12:12:50 GMT

Great thank you.

I also went on Facebook and messaged them about it and they said they are aware of this thread, so hopefully they fix it seeing as the NHS is outright saying it is Sky and it is only Sky customers that are affected.

Fingers crossed!

I can't use the app and I need to check appointments before I go down, so hoping it is fixed soon.

TO SKY:

If any Sky staff read this:
There are posts on Reddit, X/Twitter and other sites about the same problem.

And the NHS it dept say that it is Sky that has the issue with the DNS.

Quite a few of us are affected, and many people won't know they are affected unless they try to use the NHS app or visit the NHS UK website (Please note it's the NHS UK website as not all NHS websites are affected)

The NHS app and NHS UK website work fine if I use O2 mobile data. Only happens on Sky BB.

Re: Access to NHS Sites

KevNewMedia — Tue, 23 Jun 2026 12:38:58 GMT

Hi Everyone

Thank you for making us aware of this problem and thanks for tagging us @Daniel0210

We have escalated this problem to our support teams, and as soon as we know more, we'll update this thread for everyone.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Nhs worker cant work from home

Georginaough — Tue, 23 Jun 2026 12:46:07 GMT

I have until recently been able to access my nhs laptop from home and now can not access it.

Re: Nhs worker cant work from home

caesarome — Tue, 23 Jun 2026 12:50:02 GMT

@Georginaough

Your post has been moved to the topic at hand on this issue so you can see the post from Sky saying the investigating this.

Re: Access to NHS Sites

Becky+Clark — Tue, 23 Jun 2026 13:12:50 GMT

Have have just called SKY and spent the last 60 minutes trying to explain that just because they are doing a check on my wifi and its coming back as fine doesnt mean the VPN connection still doesnt have an issue! We have an email from NHS to say to call Sky but when I've called they have refused to look into any issue. Waste of time!!! Customer service for Sky is awful- they dont understand you or simply dont understand what they're doing in the first place.

Re: Access to NHS Sites

Daniel0210 — Tue, 23 Jun 2026 13:20:23 GMT

@Becky+Clark

As you can see from the post currently marked as the answer Sky have already been made aware of this issue.

Re: Access to NHS Sites

Becky+Clark — Tue, 23 Jun 2026 13:22:42 GMT

Clearly not when I have only just been told there's no issue and to reset my laptop and wouldn't help me any further! I haven't been able to work all day.

Re: Access to NHS Sites

Daniel0210 — Tue, 23 Jun 2026 13:28:02 GMT

@Becky+Clark wrote:

Clearly not when I have only just been told there's no issue

@Becky+Clark

Well I can assure you they have although it may not have filtered through to every call centre agent yet. I reported it myself and Sky responded above.

@Becky+Clark wrote:

I haven't been able to work all day.

It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are fine with its customers working from home using it for this purpose they won't receive additional or quicker support.

Re: Access to NHS Sites

ttony — Tue, 23 Jun 2026 13:38:55 GMT

@Becky+Clark wrote:
Clearly not when I have only just been told there's no issue and to reset my laptop and wouldn't help me any further! I haven't been able to work all day.

They most definitely are aware as not only did they comment on this thread, but I also spoke to them on Facebook messenger and they confirmed they are working on it.

Re: Access to NHS Sites

LisaB64 — Tue, 23 Jun 2026 14:11:37 GMT

Is there any update on this I am an NHS home worker and this is having a major impact on my work

Re: Access to NHS Sites

Chloe-W22 — Tue, 23 Jun 2026 14:58:11 GMT

Hi all,

The NHS has implemented a fix on their end and we believe this should be fully resolved for our customers now. I'm very sorry for any inconvenience this may have caused you today.

Re: Access to NHS Sites

Maud3 — Wed, 24 Jun 2026 05:44:10 GMT

This is reporting the same error as yesterday again for me this morning.

It worked briefly yesterday evening.

Re: Access to NHS Sites

Chrisee — Wed, 24 Jun 2026 06:15:03 GMT

@Maud3 are you trying to access NHS websites or log in to a staff VPN?

Re: Access to NHS Sites

Maud3 — Thu, 25 Jun 2026 05:25:23 GMT

Same issue with staff vpn again this morning......