topic Re: No internet connection in Broadband

No internet connection

Mikejames1 — Tue, 23 Jun 2026 14:06:28 GMT

Neither our broadband or phone line are working. Phone says there is a problem with phone line. Boardband/ wifi isn't working at all.
we had a problem last week where seven Trent water snapped the cable while fitting a water pipe which affected 50 houses. It now seems we are the only property that doesn't have a connection.

Re: No internet connection

GD1 — Tue, 23 Jun 2026 14:09:23 GMT

@Mikejames1 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet connection

Mikejames1 — Tue, 23 Jun 2026 14:11:00 GMT

Tried both tests and it says there is no issue. We've had this issue for 5 days now