Broadband dropped

17chelmsford — Tue, 23 Jun 2026 13:53:02 GMT

Broadband dropped reset and is not working

Re: Broadband dropped

Daniel0210 — Tue, 23 Jun 2026 14:46:53 GMT

@17chelmsford
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband dropped

KimGale — Tue, 23 Jun 2026 15:41:14 GMT

My service is horrendous. I have had numerous engineers out over the last few months and all say they have fixed it. Lasts a week or 2 then reverts back to dropping out every 10 mins. Today it's dropped in excess of 20 times which is not ideal when I'm a home worker. Really fed up with this now.

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Broadband dropped

Re: Broadband dropped

Re: Broadband dropped