topic Re: Retuning broad equipment in Broadband

Retuning broad equipment

Ant1382 — Mon, 14 Jul 2025 10:50:01 GMT

Broadband equipment already returned when the engineer installed new broadband he took the old equipment with him

Re: Retuning broad equipment

caesarome — Mon, 14 Jul 2025 11:11:55 GMT

The engineer shouldn't have taken your equipment as it up to you to return it via Royal Mail so it can be tracked, so have you been asked to return it or have you been sent an email saying you have not returned it. Either way you will have to call Sky and explain this to them.

Re: Retuning broad equipment

sunshine1956 — Tue, 23 Jun 2026 10:25:24 GMT

I have returned broadband equipment after leaving sky but sky keep sending me texts asking for me to return the equipment, what more can I do, I have emailed sky telling them it's all been sent back

Re: Retuning broad equipment

Daniel0210 — Tue, 23 Jun 2026 10:27:20 GMT

@sunshine1956

Have you kept your proof of posting from the Post Office, the tracking information from Royal Mail or maybe the email from Sky confirming the package is with the courier?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Retuning broad equipment

caesarome — Tue, 23 Jun 2026 10:30:02 GMT

@sunshine1956

Does your returned equipment show on here:

https://www.sky.com/ordertracking