Unable to connect to Work VPN over Watchguard SSL Client.

Nadsky — Tue, 23 Jun 2026 10:19:30 GMT

Hiya,

Very recently I can no longer connect to my Company VPN when using Sky Broadband or My Mobile phone as a hot spot (on sky Mobile).

I am in Ireland.

The Client is watchguard Mobile VPN with SSL.

Any other Broadband I use ( eg Mobile Hotspot via vodafone ) works no problem.

My Company IT Dept have said that this is a Sky Issue, Sky is blocking the VPN.

The VPN Client is the latest version and there are no incoming connections to the Company.

I have seen previously fixes on this forum mention adding the Company IP to a whitelist within Sky Shield but I Can't find any such setting on my sky account. Is sky shield active in Ireland yet ? If not, what is blocking my access ?

Thx,

Re: Unable to connect to Work VPN over Watchguard SSL Client.

Brill+Gill — Wed, 24 Jun 2026 07:34:44 GMT

Hi @Nadsky, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Unable to connect to Work VPN over Watchguard SSL Client. in Broadband

Unable to connect to Work VPN over Watchguard SSL Client.

Re: Unable to connect to Work VPN over Watchguard SSL Client.