No inter

Jason122 — Tue, 23 Jun 2026 07:24:32 GMT

Accepted change to new broadband yesterday and it seems since then it has been down

i work from home so rely on my internet

Re: No inter

Daniel0210 — Tue, 23 Jun 2026 07:27:24 GMT

@Jason122 wrote:

Accepted change to new broadband yesterday

@Jason122

Your post isn't clear. Did your package change yesterday or did you just agree to change it?

Re: No inter

Linda752 — Sat, 11 Jul 2026 04:51:22 GMT

No haven't changed it but internet not been right for ages and need internet for my work I'm paying for what I'm not receiving not happy at all

Re: No inter

Daniel0210 — Sat, 11 Jul 2026 05:50:57 GMT

@Linda752

You've jumped on another customers post here. Your internet "not being right" isn't a lot to go on.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.

topic Re: No inter in Broadband

No inter

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