topic No internet in Broadband

No internet

Keza666 — Tue, 23 Jun 2026 06:54:31 GMT

My route has no lights in it at all I've unplugged it left it for five mins and plugged it back in nothing - I've tried a different electrical product in the same plug and it works fine?

please help I work from home and need the internet

Re: No internet

Chrisee — Tue, 23 Jun 2026 07:26:30 GMT

@Keza666 your hub sounds to have failed and nedds replacing the recent thunderstorms have killed quite a few. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: No internet

Jason- — Tue, 23 Jun 2026 15:53:35 GMT

Hello @Chrisee, thanks for making us aware of @Keza666's post reporting their broadband issues. We'll drop them an invite now and help get them back online 👍🏻

Thanks, Jason-