Cancel query

John4810 — Mon, 22 Jun 2026 19:32:07 GMT

I cancelled on 19/06 . I thought I'd have 31 days then before returning equipment but I've got to return by 03/07. Is this correct? I'm struggling to contact Sky chat

Re: Cancel query

Daniel0210 — Mon, 22 Jun 2026 19:57:07 GMT

@John4810

For broadband the notice period is 14 days.

If you’ve cancelled successfully Sky should send out returns packaging to the address where the account was active, near the end of the cancellation period, for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Cancel query in Broadband

Cancel query

Re: Cancel query